TICKET MANAGEMENT SOLUTION

UVC Products

UVC offers a feature-filled application with centralized information accessible from anywhere at anytime. UVC was built from the ground up with real-time collaboration, sharing and ease of use as the main focus.

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Cloud Solution. Business Software for Small & Large companies.

Head Office Ticket Management Edition

Full featured ticket tracking system for handling support emails and phone calls

Integrated client support, automatic email responses

Pluggable architecture allowing you to enhance most aspects of the application

Automated ticket generation on incoming emails, including smart filtering and handling of reponses

Delegation of tickets to appropriate department and agents

VOIP integration to support ticket from phone calls

Dashboard module with realtime view on each department and queue ticket processing

Allows you to plugin to the email software module and trigger custom events based on email messages

Ticket statistics reports customizable for each client

UVC Monitoring Service