TICKET MANAGEMENT SOLUTION
Full featured ticket tracking system for handling support emails and phone calls
Integrated client support, automatic email responses
Pluggable architecture allowing you to enhance most aspects of the application
Automated ticket generation on incoming emails, including smart filtering and handling of responses
Delegation of tickets to appropriate department and agents
VOIP integration to support ticket from phone calls
Dashboard module with realtime view on each department and queue ticket processing
Allows you to plugin to the email software module and trigger custom events based on email messages
Ticket statistics reports customizable for each client
UVC Monitoring Service
UVC Products
UVC offers a feature-filled application with centralized information accessible from anywhere at anytime. UVC was built from the ground up with real-time collaboration, sharing and ease of use as the main focus.
Cloud Solution. Business Software for Small & Large companies.